About the services

Unified Communication

Insung Information provides integration of phone systems and data networks between the headquarters and regional offices to save costs and innovate collaboration and keep in step with the changes in the telecom environment.

Key features		Installation of IP exchanger infrastructure Company-wide integrated communication infrastructure that supports voice work through the IP exchanger		Synchronized services between phone/data of headquarters and regional offices Work program (or messenger) is linked with the employees’ phone to bring innovation and synchronization with the customer data improves customer services
		Compatible with mobile services Various collaboration functions can be used on any device for chats, voice calls and video calls of employees		Web-based video counseling services Video counseling services through the website can meet customers’ needs in a prompt and simple manner

Anticipated benefits	Reinforced company-wide collaboration system Installation of an integrated communication infrastructure to strengthen a company-wide collaboration system	Improved customer response services Consistent user experiences are provided to the customer through an accumulation of the history of customer contact via all company-wide collaborative system, including the contact center	Continuity in collaboration work is provided. Through convergence between wired and wireless, such as FMC, continuity is ensured in the company’s phone services even when employees are out of office

About the services

Key components of integrated communication

• Calling infrastructure solutions

  · Calls between employees can be offered for free regardless of their location
  · Intranet system is designed or maintained with the work environment in consideration
  · Calling system provides a video call environment as one of the basics
  · Various functions for phones (bell-ringing methods, call forwarding, taking over other calls etc.)
  · Cisco’s powerful voice security environment is provided as a basic feature

• UC (local office CTI) server

  · Innovation in phone call services that integrates the employee work program and the calling system
  · Data related to calls are connected or forwarded regardless of the division or region
  · Automatic calls through IP phones via a click on the work program or messenger
  · Passwords can be entered through the employee’s phone, too (phone pad)
  · Free calls between the contact center and employees and synchronization with related calls

• Smart office solutions

  · Creative operation environment through freely chosen seats
  · Improved productivity through efficient work space layouts where collaboration is needed
  · Autonomous layout, changes and reservation of layouts through the web screen
  · Easy-to-use web screens to set the complex function of IP phones
  · Improved work productivity through self-management of the personalized phone setting by employees

• Additional services solution of IP phones (PhoneXML)

  · Various information is provided through the IP phone screen to improve efficiency of phone work
  · As soon as the bell rings, the information of the employee or customer calling is shown on the screen
  · Phone buttons can be manipulated to search employees or organization chart
  · Screen is displayed in text or image depending on the phone model
  · Various functions are provided (notice, weather information, everyday information)