IT infrastructure management services

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IT infrastructure management services

IT infrastructure management services

Businesses of most corporations these days rely on an IT environment. It is more important than ever to provide and maintain IT services that meet the expectations of clients or organizations. To provide the highest quality services, competent technical personnel and expensive equipment are important, but the ability to bring resources and personnel together to fit the process is just as important. Insung Information, since its establishment in 1991, has grown into a company specializing in IT core infrastructure solutions and services over the past two decades. Through varied and differentiated solutions and services, Insung puts customer value at the forefront to strengthen the client’s competitiveness.

  • Overview of services by Insung Information

    • Insung Information offers Insight Services that supports efficient and stable operation of the client’s IT resources and expert services for each field that allows for the use and innovation of IT resources. Insung Information provides the most optimal services through a standardized process based on Insight Manager or CPCS and Information Technology Infrastructure Library.

  • Why should you opt for the services of Insung Information?
    1. Insung Information, since its establishment in 1991, has been specializing in the field for over 20 years. It is a leader in related technology and draws on its many years of experience.
    2. 2. Insung Information holds the necessary solutions and technologies in IT infrastructure
      (Solutions for networks, unified communication, security, virtualization, storage, tele-presence, IP CCTV and energy management)
    3. 3. Insung Information constantly carries out R&D to improve service quality and offers innovative and differentiated services through automated systems and processes compared to other competitors.
  • # Korea’s first CISCO Smart Services Awardee

    Insung Information has been recognized for its innovative service approach strategy and implementation capability in providing services with Cisco. In the APJC region, Insung Information became the first Korean company to receive the Smart Services Awards. Insung remains committed to developing and strengthening its capabilities that can continuously be developed with its clients.

  • # ISO 9001 certified corporation
  • Overview of Insung Information’s services
  • inSight™ services

    Do you wish to identify error-causing factors to prevent errors and have them addressed promptly when they occur?

    The objective of Insung Information’s insight services is to identify the fundamental cause of errors to address them and reduce the risk of operation for clients. Through proactive and differentiated services of Insung Information, your business competitiveness can be upgraded. Insung Information’s insight services efficiently manage your company’s IT resources and, handles errors promptly and provides function for error prevention. Depending on the client’s request, there are two types of services – Essential and Smart.

    • inSight Essential Basic maintenance and repair services including error correction, technical support and regular inspection are offered.
      • 24/7
      technical support center      		The help desk that is run 24/7 throughout the year, we provide prompt services for all incidents occurred at the client.
      Technical support
      and error correction      		By allocating a dedicated engineer for each client, we offer prompt error correction and technical support services.
      Operational supportThrough monthly inspections and error analyses, we reduce the operational risk of clients.
      Basic inventory managementBy sorting the inventory list in operation, the client’s inventory management is supported.
    • inSight SmartThrough Insight Manager developed with over 20 years of experience in customer services, Insung Information offers differentiated services. (Insight Essential services are offered by default.)
      • Intelligent inventory managementThe list of inventories currently in operation is managed through an automated system.
      Specially, information such as the expiration dates for the manufacturer’s service warranty on hardware and software are provided to help with more efficient management of network resources.
      Recall information on hardware, vulnerabilities and recommended updates of the software are also automatically provided. The help desk that is run 24/7 throughout the year promptly addresses all incidents experienced by the client.
      Automated detection
      and diagnosis of errors      		When an error occurs in the hardware, an inquiry and request for replacement can be automatically sent to the manufacturer.
      Function managementBased on the accumulated data by Insight Manager, comparison of current status, comparative analysis and forecasting can be done.
      Training supportThe report from Insight Manager helps provide tailored training for a more stable and efficient management method.
  • Professional services

    • How does our company’s IT infrastructure need to change in a fast-paced business environment?

    Diagnostic servicesBy identifying the current issues of the client’s complex IT system, improvement measures are provided.
    • · Diagnostic services for the power used by IT resources
    • · Diagnostic services for data centers and virtualization
    • · Diagnostic services for wired/ wireless networks
    • · Diagnostic services for unified communication
    Optimized servicesOptimization of the IT environment through a specialized engineer based on the diagnosis results are carried out.
    • · Change to the physical/ logical configuration
    • · Simplification of software upgrade
    Consulting servicesExpertise is offered for upgrade of the IT environment, and planning, selection or adoption of new solutions fit for the business’ needs.
    • · Consulting on wired/ wireless networks
    • · Consulting on data centers and virtualization
    • · Consulting on unified communication
    • · Consulting on efficient power management for IT resources
    • · Control solution consulting for IP-based CCTV
    Installation servicesWe provide the best design and installation capabilities to ensure accurate configuration of the adopted solution to meet business needs.
    • · Installation of wired/ wireless networks
    • · Installation of a unified communication
    • · Installation of data centers and virtualization
    • · Network security solution
    • · Installation of power management solutions for IT resources
    • · IP-based CCTV and control solutions
  • About inSight Manager

    • inSight Manager is a solution developed in-house based on our over 20 years of experience in services. It represents Insung Information’s dedication to providing differentiated services to our clients. inSight Manager has a function for error management and function control by default. It can also be used to analyze the cause after an error occurs. Unlike the commercialized NMS, it has been developed for management and operation and thus provides various convenient functions and, can be used as basic data for writing diagnosis and analysis reports.

    • A powerful tool for the operation and management of the infrastructure is offered for free. inSight Manager has only the surely necessary functions for the operation and maintenance of IT infrastructure. It seeks to provide the most valuable and reliable data to clients.
    • Insight offers continuous upgrades for free. inSight Manager will be continuously upgraded in step with trends in the IT field. New control features will also be added.
  • Components of inSight Manager
    • Hardware & software inSight Manager provides basic hardware and software in an appliance product.
    • · Minimum specifications of the server: 2CPU, 4G Memory and more than HDD 500G
    • · A windows-based operating system (with Windows7 built in)
    • · A windows-based operating system (with Windows7 built in)
    Operation and control engine for Insight Manager Basic NMS engine is included but has been developed for the purposes of control and operation.
    • · Collection of resources and function data
    • · Collection of inventory information
    • · Backup of configuration data
    • · Express equipment account management (generation & deletion/ authorization/ access & activity log)
    • · Collection and search functions for syslog
    • · Error management (function to set the conditions for error)
    CPCS (Cisco Partner collaboration Service) is reflected Accurate data are provided through a comparison of the manufacturer’s accumulated DB
    • · EoX data on the equipment held are provided for each time period (past/ present/ future)
    • · Data on the vulnerabilities of the current OS are provided
    Report Events that have occurred over a certain time period are collected and analyzed for analysis of cause and development of a response.
    • · Automated reports when an alarm is triggered for conditions having matched for resources and function
    • · Automated reports on inventory change and change details
    • · Automated reports on the change in configuration
    • · Automated reports on access logs for each account and activities
    • · Automated reports on EoX data and vulnerabilities in the OS
    • · Trend reports with comparison of data for each time period
  • Management and operation of IT infrastructure using Insight Manager is simple.

    • Comparison of data over a certain time period is possible for key categories of data, to analyze past performance and forecast for the future. If there are changes in each category, an automated report is generated to document parts that the administrator may have missed. The management documents are automatically updated.